Help! - Angry customers. What can I do?

[fint2004]

Hei alle sammen!

 

Sorry to have written all this in English, but my Norwegian is still not so good, and what I want to ask is pretty important to me.

 

I'm trying to be a professional photographer, and I opened a small studio where I take photos with my digital camera. So far all my clients have been happy with the results. But recently I've made a decision to sell digital files too, because almost everyone of my clients wanted to have it and use an opportunity to print out photos themselves.

 

So, one family took a picture and got an original .tif file from me. And last Monday I've got a call from an angry father of the family. He actually accused me of cheating and fiddling with the file. He said that they tried to print it out using their own inkjet printer, and the results were disastrous: all pictures they've got came out unsharp, the colors are dull, etc, etc. So, he basically demanded that I gave them "the right file". But I don't have any other files! I used the same file for demonstration and final prints! I tried to reason with them and demonstrate that it's all the same file, but - no! They want "another" file that would come out nicely on their printer.

 

So, what can I do? Give them a crash course on how to use their own printer? Give them their money back? Adjust the file to their printer settings? Remove the "digital file for you" option back and just ignore that family?

 

This incident is draining me out . Help! What would be the best way out?

 

UPD: 2 admin: please remove this thread as I x-posted it in another conference

Endret 27. oktober 2004 av fint2004

[Dykkern]

Just a suggestion: I guess you have the possibility to provide them a JPG converted file. I suggest you do just that and explain them that the TIFF format may be a bit "tougher" for them to work on. While JPG will cause some quality loss, it is easier to get a nice picture out of the printer.

Give it a try at least - and good luck!