Hvordan returnerer jeg en nike+ sportsklokke?

[bjorni99]

Hei! Jeg har en nike + sportsklokke som ikke fynker lenger. Jeg har kontaktet nike, og etter noen mailer fram og tilbake sendte han meg en mail hvor det sto hva jeg skulle gjøre for å få tilsendt en ny i posten. Mailen var litt "vanskelig" å forstå, der de brukte mange ting jeg er ukjent med f.eks "UPS". Under har jeg kopiert hele mailen jeg fikk fra ham i nike, og jeg håper noen av dere gjerne kan forklare det littenklere hva det er jeg må gjøre. :-)

Takker for svar!

 

 

Mailen:

 

Thank you for taking the time to supply me with the information I requested, and as agreed I have set up a replacement for your Nike+ device. Please print off the 2 attachments and attach the return label to the parcel and give the invoice to the driver. UPS will collect this from you free of charge, and you can arrange a convenient time and date for you by calling UPS on: Customer Service: 4722402960

You will receive an automated claims e-mail in regards to your replacement, please print it out and put it inside the package with the faulty device. We will send out your replacement once we have receive the faulty device and it has been inspected. Either myself or my colleague will contact you when the replacement order is being sent out.

Please let me know you phone number so I can give it to the carrier, and for the other SportWatch, it's within warranty so I can exchange that one also. You can pack them up in the same box, however before you do this I need the serial number, the colour, your choose of colour if its the black volt type, and I will then create another claim for you to put in the box with the one that comes through to you soon! I look forward to your reply!

Keep active in the meantime!

Carl

Nike+ Support

 

 

Jeg mener jeg også har lagt til filene som var lagt til på mailen.

Endret 15. juli 2013 av bjorni11

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