suport ticket hva skal eg gjøre

[sirk800]

eg sente en support ticket for at acconten min har blitt lukket. så fekk eg svar det står det

 

 

You are receiving this message as we have found that your account has become compromised some time ago. - What happened?1. Your Battle.net account was become compromised2. Your e-mail account has become compromised3. Your Battle.net secret question and answer have become compromised4. Your computer has been infected with a key logger or trojan virus, or you have visited a scam website or replied to a scam e-mail where you gave your account detailsAs a result of this, I have temporarily suspended your World of Warcraft account, and disabled your current secret question and answer as a security precaution. - What's next?1. For us to change your current Battle.net account name, we'll need you to contact us with a new email address.2. Secondly, you should nominate a new secret question and answer from the list below.3. Finally, please make a new support ticket with your Battle.net account, and provide the following information in a text document (.TXT file, e.g. Notepad file) as an attachment:- Battle.net Account Name: The current account name (email address) you are using to login- Your new Battle.net account name (email address)- NEW secret question and answer- Name: The full name that the account was created with.- Confirmation that you agree to have your original Battle.net account e-mail changed to that of your newly created Battle.net account (your newly created account will be disabled as a result).If you cannot access your own Battle.net account please create a new Battle.net account under a new e-mail address at https://eu.battle.net/. In this case, in addition to the mentioned data above, we need a confirmation that you agree to have your original Battle.net account e-mail changed to that of your newly created Battle.net account (your newly created account will be disabled as a result).The list of available secret questions is:- First elementary school I attended?- The high school I graduated from?- Mother's city of birth?- Father's city of birth?- Your city of birth?- Name of your first pet?- Best friend in high school?- Model of your first car?- Your favorite sports team?- Your first employer (company name)?The answer to the question does not necessarily have to be the right one, but can be an answer that only you will know.For security reasons, we ask that you do not write your new secret question/answer and your account details in the main body of your reply.We have also removed your recurring subscription details from the account; you will not be billed again on this card unless you enter the details again manually. Once the current subscription is over, if no further payment details are added, your account will become frozenOnce we have received this information, we will be able to process your account further.While we're processing your ticket, you should follow the Security Checklist on our Account Security Site, which can be found at:http://eu.battle.net/security/For more information about this topic, you can also visit our Blizzard Customer Support Videos:http://www.youtube.com/blizzardtutorialand choose the video:“WoW - What to do after being hackedPlease note that interactive guides are available in English but subtitles for other languages can be activated by clicking on the CC button below the video.

 

 

så eg vet ikke helt hva eg skal gjøre. er det noen som vet det?

Endret 25. april 2012 av sirk800

[ErikCas]

1. For us to change your current Battle.net account name, we'll need you to contact us with a new email address

.2. Secondly, you should nominate a new secret question and answer from the list below.

3. Finally, please make a new support ticket with your Battle.net account, and provide the following information in a text document (.TXT file, e.g. Notepad file) as an attachment:- Battle.net Account Name: The current account name (email address) you are using to login- Your new Battle.net account name (email address)- NEW secret question and answer- Name: The full name that the account was created with.- Confirmation that you agree to have your original Battle.net account e-mail changed to that of your newly created Battle.net account (your newly created account will be disabled as a result).

 

Står jo alt ganske bra forklart?

[sirk800]

eg skjønner ikke numer 1

[Actibus]

Nr 1 sier jo at for at de skal kunne endre din nåværende battle.net konto/navn må du kontakte dem og gi dem en annen epostadresse enn den kontoen allerede er registrert på.

[sirk800]

Nr 1 sier jo at for at de skal kunne endre din nåværende battle.net konto/navn må du kontakte dem og gi dem en annen epostadresse enn den kontoen allerede er registrert på.

men hvor skal eg kontakte?

[sirk800]

noen som vet?

[toxiciity]

Skal du ha alt servert med sølv skje eller? det står tydlig på punkt 3 at du skal lage ny epost og ny b.net konto for å så lage en ticket med all infoen du har

[MittParadoX]

har du prøvd og logge på BETAen? jeg fikk noe lignende akkurat nå når jeg prøvde og logge på beta.

 

Due to suspicious activity, the Battle.net account [email protected] has been locked. To restore access to this account, please follow these steps:

 

Step 1: Secure Your Computer

In the event that your computer has been infected with malicious software such as a keylogger or trojan, simply changing your password may not deter future attacks without first ensuring that your computer is free from these programs. Please visit our Account Security website to learn how to secure your computer from unauthorized access.

 

Step 2: Secure Your E-mail Account

After you have secured your computer, please create a new password for your e-mail account since it may also be compromised. Be sure to check your e-mail filters and rules and look for any e-mail forwarding rules that you did not create. For more information on securing your e-mail account, visit this Support page.

Step 3: Choose a New Password

You must change your password in order to resume using this Battle.net account. Please click this link to choose a new password:

 

https://eu.battle.net/account/support/password-reset.html

*Note that your former password no longer grants access to Battle.net account management, World of Warcraft, or any other login-protected Battle.net account service.

If you still have questions or concerns after following the steps above, feel free to contact Customer Support at http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=22330.

Sincerely,

The Battle.net Account Team

Online Privacy Policy

[sirk800]

Eg vett at eg spør litt mye. men eg har forståelse vansker.

[-Léon-]

Hva er det du ikke forstår? Engelsk?