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Press Release: Some PlayStation Network and Qriocity Services to be Available This Week

+ Posted by Patrick Seybold // Sr. Director, Corporate Communications & Social Media

 

SOME PLAYSTATION®NETWORK AND QRIOCITY™ SERVICES TO BE AVAILABLE THIS WEEK

Phased Global Rollout of Services to Begin Regionally;

System Security Enhanced to Provide Greater Protection of Personal Information

 

Tokyo, May 1, 2011 – Sony Computer Entertainment (SCE) and Sony Network Entertainment International (SNEI, the company) announced they will shortly begin a phased restoration by region of PlayStation®Network and Qriocity™ services, beginning with gaming, music and video services to be turned on. The company also announced both a series of immediate steps to enhance security across the network and a new customer appreciation program to thank its customers for their patience and loyalty.

 

Following a criminal cyber-attack on the company’s data-center located in San Diego, California, U.S.A., SNEI quickly turned off the PlayStation Network and Qriocity services, engaged multiple expert information security firms over the course of several days and conducted an extensive audit of the system. Since then, the company has implemented a variety of new security measures to provide greater protection of personal information. SNEI and its third-party experts have conducted extensive tests to verify the security strength of the PlayStation Network and Qriocity services. With these measures in place, SCE and SNEI plan to start a phased rollout by region of the services shortly. The initial phase of the rollout will include, but is not limited to, the following:

 

  • Restoration of Online game-play across the PlayStation®3 (PS3) and PSP® (PlayStation®Portable) systems
    -This includes titles requiring online verification and downloaded games
  • Access to Music Unlimited powered by Qriocity for PS3/PSP for existing subscribers
  • Access to account management and password reset
  • Access to download un-expired Movie Rentals on PS3, PSP and MediaGo
  • PlayStation®Home
  • Friends List
  • Chat Functionality

Working closely with several outside security firms, the company has implemented significant security measures to further detect unauthorized activity and provide consumers with greater protection of their personal information. The company is also creating the position of Chief Information Security Officer, directly reporting to Shinji Hasejima, Chief Information Officer of Sony Corporation, to add a new position of expertise in and accountability for customer data protection and supplement existing information security personnel. The new security measures implemented include, but are not limited to, the following:

 

  • Added automated software monitoring and configuration management to help defend against new attacks
  • Enhanced levels of data protection and encryption
  • Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns
  • Implementation of additional firewalls

The company also expedited an already planned move of the system to a new data center in a different location that has been under construction and development for several months. In addition, PS3 will have a forced system software update that will require all registered PlayStation Network users to change their account passwords before being able to sign into the service. As an added layer of security, that password can only be changed on the same PS3 in which that account was activated, or through validated email confirmation, a critical step to help further protect customer data.

 

The company is conducting a thorough and on-going investigation and working with law enforcement to track down and prosecute those responsible for the illegal intrusion.

 

“This criminal act against our network had a significant impact not only on our consumers, but our entire industry. These illegal attacks obviously highlight the widespread problem with cyber-security. We take the security of our consumers’ information very seriously and are committed to helping our consumers protect their personal data. In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks,” said Kazuo Hirai, Executive Deputy President, Sony Corporation. “Our global audience of PlayStation Network and Qriocity consumers was disrupted. We have learned lessons along the way about the valued relationship with our consumers, and to that end, we will be launching a customer appreciation program for registered consumers as a way of expressing our gratitude for their loyalty during this network downtime, as we work even harder to restore and regain their trust in us and our services.”

 

Complimentary Offering and “Welcome Back” Appreciation Program

While there is no evidence at this time that credit card data was taken, the company is committed to helping its customers protect their personal data and will provide a complimentary offering to assist users in enrolling in identity theft protection services and/or similar programs. The implementation will be at a local level and further details will be made available shortly in each region.

 

The company will also rollout the PlayStation Network and Qriocity “Welcome Back” program, to be offered worldwide, which will be tailored to specific markets to provide our consumers with a selection of service options and premium content as an expression of the company’s appreciation for their patience, support and continued loyalty.

 

Central components of the “Welcome Back” program will include:

 

  • Each territory will be offering selected PlayStation entertainment content for free download. Specific details of this content will be announced in each region soon.
  • All existing PlayStation Network customers will be provided with 30 days free membership in the PlayStation Plus premium service. Current members of PlayStation Plus will receive 30 days free service.
  • Music Unlimited powered by Qriocity subscribers (in countries where the service is available) will receive 30 days free service.

Additional “Welcome Back” entertainment and service offerings will be rolled out over the coming weeks as the company returns the PlayStation Network and Qriocity services to the quality standard users have grown to enjoy and strive to exceed those exceptions.

 

SNEI will continue to reinforce and verify security for transactions before resuming the PlayStation®Store and other Qriocity operations, scheduled for this month.

 

For more information about the PlayStation Network and Qriocity services intrusion and restoration, please visit http://blog.us.playstation.com. or http://blog.eu.playstation.com/

 

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Syns det er greit eg, syns ikke det har vært så forbanna ille uten PSN heller imotsetning til mange grinunger på forumet :ph34r:

 

Såklart er det alvorlig mtp kredittopplysninger osv, men når mange forumbrukere går rundt å nærmest forventer 100.000kr og 900 gratis spill som kompensasjon så må de nesten ta en nærmere titt på seg selv.

 

At det er 5-6 stk her som truer med å gå over til Xbox eller whatnot viss Sony ikke gir dem en skikkelig kompensasjon, så tror eg Sony overlever dem.

  • Liker 1
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Gratis PS+ i en måned for alle. Det må jeg vel si er ganske brukbart.

 

Hvis man ikke har det fra før av så er det jo helt kurrant. Som PSN+ kunde fra før av så vil jeg jo ikke merke noe til den månden jeg får ekstra for å si det sånn...

 

Men nå gir jeg egentlig beng, vil ha PSN opp igjen sånn at jeg får spilt online, det er det som er det viktigste :)

 

Jeg kjenner jeg må få spilt litt BC2 online igjen. Vil vel ikke tro at det blir problemer med tomme servere fremover heller, er nok noen som er spillesugne nå tror jeg.

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Det er så og si ingen som vil gå over til Xbox på grunn av dette. De som sier det har nok gått over til Xbox forlengst, og kommer ikke til å forandre på det uansett.

 

Forøvrig, når det gjelder PS+ så er det vel slik at når måneden går ut mister vi tilgangen til alt PS+-materialet. Det er jo ganske dumt da, men pytt, pytt.

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Så brukerekontoen vår vill være brukbar igjen og da? Med samme passord og slikt som var før?

 

Det at man får PS+ er jo helt greit det, men villh eller hatt noe annet da :p

Hadde egntlig ikke trodd vi skulle få så mye, så positivt det!

Endret av Skogslik
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Har hackerne passordet til emailen til folk?

Sannsynligvis var selve psn-passordet kryptert, men hvor sikker kryptering som er brukt vet vi jo ikke. Hvis hackerne skulle ha knekt krypteringen har de fortsatt ikke mailpassordet med mindre man er så sløv at man bruker samme passord der som på psn.

 

Man bør uansett for sikkerhets skyld bytte passord der man vet, eller tror man har brukt samme kombinasjon av mailadresse og passord som på psn.

Endret av teitur
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