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Some of you may have heard today about an announcement from Sony Online Entertainment confirming that they were also victims of a malicious hack. As this could affect those of you with SOE accounts, they have asked us to post their press release on the blog, which should answer some of your questions.

 

Sony Online Entertainment Announces Theft of Data from Its Systems

 

Breach believed to stem from initial criminal hack of SOE.

 

Tokyo, May 3, 2011

- Sony Corporation and Sony Computer Entertainment announced today that their ongoing investigation of illegal intrusions into Sony Online Entertainment LLC (SOE, the company) systems revealed yesterday morning (May 2, Tokyo time) that hackers may have stolen SOE customer information on April 16th and 17th, 2011 (PDT). SOE is based in San Diego, California, U.S.A.

 

This information, which was discovered by engineers and security consultants reviewing SOE systems, showed that personal information from approximately 24.6 million SOE accounts may have been stolen, as well as certain information from an outdated database from 2007. The information from the outdated database that may have been stolen includes approximately 12,700 non-U.S. credit or debit card numbers and expiration dates (but not credit card security codes), and about 10,700 direct debit records of certain customers in Austria, Germany, Netherlands and Spain.

 

With the current outage of the PlayStation® Network and Qriocity™ services and the ongoing investigation into the recent attacks, SOE had also undertaken an intensive investigation into its system. Upon discovery of this additional information, the company promptly shut down all servers related to SOE services while continuing to review and upgrade all of its online security systems in the face of these unprecedented cyber-attacks.

 

On May 1, Sony apologized to its customers for the inconvenience caused by its network services outages. The company is working with the FBI and continuing its own full investigation while working to restore all services.

 

Sony is making this disclosure as quickly as possible after the discovery of the theft, and the company has posted information on its website and will send e-mails to all consumers whose data may have been stolen.

 

The personal information of the approximately 24.6 million SOE accounts that was illegally obtained, to the extent it had been provided to SOE, is as follows:

 

name

address

e-mail address

birthdate

gender

phone number

login name

hashed password.

 

In addition to the information above, the 10,700 direct debit records from accounts in Austria, Germany, Netherlands and Spain, include:

 

bank account number

customer name

account name

customer address.

 

SOE will grant customers 30 days of additional time on their subscriptions, in addition to compensating them one day for each day the system is down. It is also in the process of outlining a “make good” plan for its PlayStation®3 MMOs (DC Universe Online and Free Realms). More information will be released this week.

 

Additionally, the company is committed to helping its customers protect their personal data and will provide a complimentary offering to assist users in enrolling in identity theft protection services and/or similar programs. The implementation will be at a local level and further details will be made available shortly in each region.

 

Sony Online Entertainment LLC (SOE) has been a recognized worldwide leader in massively multiplayer online games since 1999. Best known for its blockbuster hits and franchises, including EverQuest®, EverQuest® II, Champions of Norrath®, PlanetSide®, Free Realms®, Clone Wars Adventures™, and DC Universe Online™, SOE creates, develops and provides compelling online entertainment for virtually all platforms, including the PlayStation®3 Computer Entertainment System, Personal Computer, mobile and social networks. SOE is building on its proven legacy and pioneering the future of the interactive entertainment space through creative development and inspired gameplay design for audiences of all ages. To learn more, visit www.soe.com.

 

For more information and update about the SOE services, please visit www.soe.com/securityupdate.

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We told the subcommittee about our intent to offer complimentary identity theft protection to U.S. account holders and detailed the “Welcome Back” program that includes free downloads, 30 days of free membership in the

PlayStation Plus premium subscription service; 30 days of free service for Music Unlimited subscribers; and extending PlayStation Plus and Music Unlimited subscriptions for the number of days services were unavailable.

 

Kilde: http://blog.us.playstation.com/2011/05/04/sonys-response-to-the-u-s-house-of-representatives/

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http://nexus404.com/Blog/2011/05/03/psn-sony-ditches-congress-hearing/

The office of Subcommittee Chairwoman Mary Bono Mack is understandably upset with Sony’s reaction. A representative of her office said to the New York Times:

We’ve taken a pretty tough line with the company, […] While we understand the company is going through a tough time with this, there are certain questions that need answering.

It seems that some members of Congress are considering establishing some sort of “data breach notification law” where companies are compelled to inform users if they have lost their sensitive data. The UK and Taiwan also have laws that hold companies liable for monetary fines if they lose customer data – I wouldn’t be surprised to see something like that put it place here in the United States.

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..ellers så er det vel slik at i den siviliserte delen av verden så blir en ikke straffet med mindre en gjør noe ulovlig. Så hvis ikke Sony vil komme frem med detaljer rundt hva slags informasjon de har mistet, hvordan innbruddet foregikk - og hvordan de har lagret databasene -- så kan Sony stort sett holde kjeft.

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Håper dem ansvarlige klarer å bli sporet opp av FBI og Homeland Security og at dem får mange år bak gitter, det hadde virkelig made my day!

 

De har klart å hacke sony to ganger, tror nok de er smarte nok til å ikke bli sporet opp med det første.

 

Håper de begynner å hacke dem rundt en gang i uka jeg :D

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Egentlig "storkoser" jeg meg for øyeblikket, får tid til å kun konsentrere meg om singelplayer spill. Men håper selvsagt at PSN kommer opp snart og at noe slik aldri skjer igjen, uansett hvilken konsoll det gjelder. Anonymous-folka skulle uansett blitt satt bak løs og slå for lenge sida, de ødelegger så mye for oss gamere.

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Ikke jeg heller.. Jeg har nettopp fått meg Assassins creed Brotherhood og vil sjekke ut den mye omtalte onlinebiten.. :grin:

 

 

 

Ååååå.. da har du virkelig noe å se frem til. Spilte demoen som kom ut for en stund siden og det var timesvis med god moro!

 

Åh! Gleder meg enda mer!! :grin:

Hørt det skal være veldig bra.. Men jeg har sikkert ikke vondt av å spille litt singleplayer først, hehe :grin:

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Posted on 6 May by Nick Caplin – Head of Communications, SCEE

Important Step for Service Restoration

 

Countries: AE, AU, GB, IE, NZ

 

Today our global network and security teams at Sony Network Entertainment and Sony Computer Entertainment began the final stages of internal testing of the new system, an important step towards restoring PlayStation Network and Qriocity services.

 

As previously mentioned, we’ve been working around the clock to rebuild the network and enhance protections of your personal data. It’s our top priority to ensure your data is safe when you begin using the services again.

 

We understand that many of you are eager to again enjoy the PlayStation Network and Qriocity entertainment services that you love, so we wanted you to be aware of this milestone and our progress. We will provide additional updates as soon as we can.

 

http://blog.eu.playstation.com/

 

det var da i det minste noe

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Posted on 6 May by Nick Caplin – Head of Communications, SCEE

A Letter from Howard Stringer

 

Countries: AE, AU, GB, IE, NZ

 

Please see below for a letter from Howard Stringer:

 

Dear Friends,

 

I know this has been a frustrating time for all of you.

 

Let me assure you that the resources of this company have been focused on investigating the entire nature and impact of the cyber-attack we’ve all experienced and on fixing it. We are absolutely dedicated to restoring full and safe service as soon as possible and rewarding you for your patience. We will settle for nothing less.

 

To date, there is no confirmed evidence any credit card or personal information has been misused, and we continue to monitor the situation closely. We are also moving ahead with plans to help protect our customers from identity theft around the world. A program for U.S. PlayStation Network and Qriocity customers that includes a $1 million identity theft insurance policy per user was launched earlier today and announcements for other regions will be coming soon.

 

As we have announced, we will be offering a “Welcome Back” package to our customers once our PlayStation Network and Qriocity services are up and running. This will include, among other benefits, a month of free PlayStation Plus membership for all PSN customers, as well as an extension of subscriptions for PlayStation Plus and Music Unlimited customers to make up for time lost.

 

As a company we — and I — apologize for the inconvenience and concern caused by this attack. Under the leadership of Kazuo Hirai, we have teams working around the clock and around the world to restore your access to those services as quickly, and as safely, as possible.

 

I know some believe we should have notified our customers earlier than we did. It’s a fair question. As soon as we discovered the potential scope of the intrusion, we shut down the PlayStation Network and Qriocity services and hired some of the best technical experts in the field to determine what happened. I wish we could have gotten the answers we needed sooner, but forensic analysis is a complex, time-consuming process. Hackers, after all, do their best to cover their tracks, and it took some time for our experts to find those tracks and begin to identify what personal information had — or had not — been taken.

 

As a result of what we discovered we notified you of the breach. Our investigation is ongoing, and we are upgrading our security so that if attacks like this happen again, our defenses will be even stronger.

 

In the last few months, Sony has faced a terrible earthquake and tsunami in Japan. But now we are facing a very man-made event – a criminal attack on us — and on you — and we are working with the FBI and other law enforcement agencies around the world to apprehend those responsible.

 

In the coming days, we will restore service to the networks and welcome you back to the fun. I wanted to personally reach out and let you know that we are committed to serving you to the very best of our ability, protecting your information better than ever, and getting you back to what you signed up for – all the games and great entertainment experiences that you expect from Sony.

 

With best regards,

Howard Stringer

 

http://blog.eu.playstation.com/

 

Denne komentaren her tenker jeg vil føre til at folk vil prøve og scamme lol

 

(A program for U.S. PlayStation Network and Qriocity customers that includes a $1 million identity theft insurance policy per user was launched earlier today and announcements for other regions will be coming soon.)

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