Usikker nettbutikk: hifiheadphones.co.uk

[the_fire]

Startet denne tråden for å dele min erfaring med denne nettbutikken.

 

Handlet ekstrautstyr til headset (lydkabel og øreputer) hos hifiheadphones.co.uk for 39.51 GBP. De var kjappe med å sende ut utstyret, bare 14 timer senere var pakken (tilsynelatende) sendt avgårde.

 

Men i dag, fire dager etter ordren, fikk jeg denne e-posten om kredittkortsvindel:

 

Dear ***,

 

It has been brought to our attention by a small number of our customers

that their cards have been used to make fraudulent transactions after

making purchases at our online store (www.hifiheadphones.co.uk).

 

We are contacting you because we suspect that your card details may also

have been compromised.

 

Once initial reports were received we immediately contacted our payment

service provider (Lloyds TSB CardNet) and they have confirmed that there

was a security breach with the card processing gateway and that some card

details have been cloned (i.e. card information stolen and used to pay for

goods fraudulently).

 

We strongly recommend that you contact your credit/debit card company to

report the problem and ask that the card used to make the transaction with

hifiheadphones.co.uk be re-issued. Please also check your card statement

since your order to verify that no unusual transactions are listed. If

you do find any unexpected transactions contact your card company or bank,

report the fraud and request that a chargeback be raised. This will ensure

that you do not face any loss personally.

 

I am very sorry for any inconvenience this security breach may have caused

you. Since it was reported we have been working hard with Lloyds TSB

CardNet to investigate and resolve the problem. Please do be assured that

the matter is being taken very seriously by both ourselves and Lloyds TSB

CardNet. The source of the security breach has now been located and

preventative action has been taken to fix it and prevent it from happening

again in the future.

 

If you require additional information please do contact us on 0800 756

9564 (our office is open 09:00 - 17:00 from Monday to Friday) or by email

at [email protected]. If you are unable to get through on the

phones please leave a message and we will call you back.

 

Again, from everyone here at HiFi Headphones please accept our sincere

apologies if your card details have been involved in this security breach.

 

Kind regards

 

Shaun Gostelow

--

HiFi Headphones - Sales Director

Web: www.hifiheadphones.co.uk

Email: [email protected]

Phone: 0800 756 9564

 

HiFi Headphones is a trading name of K&S Technology Ltd

Registered in England No. 5631601

Registered office: Unit C3C, Knoll Business Centre, Old Shoreham Road,

Hove, East Sussex, BN3 7GS, United Kingdom

 

Har heldigvis brukt MasterCard med maksgrense på 5000 kr. Ringte og sperret kortet, og i følge kundebehandleren, vil jeg få refundert beløpet (eller deler av beløpet) om jeg skulle ha blitt svindlet.

 

Jeg har ennå ikke fått sjekket om det har blitt reservert noen uttak, ettersom Postbankens nettbank atter er nede.

 

Forhåpentiligvis ordner dette seg på fint vis. Men kjipt likevel at slikt skjer.

 

Edit: Må legge til at denne nettbutikken scorer høyt på Shopzillas rationg (uten at jeg har kjennskap til Shopzilla).

Endret 13. mars 2010 av KristofferB