My experience with the N97 and MPX

[kolaf]

I bought the N97 shortly after it was released. I soon realised that it had problems with the GPS reception and my lens got scratched by the cover. I sent it in for service and got it back with updated firmware, but still the same problems. I sent it in a second time and they change some of the hardware, but the problems persisted. The third time I sent it in Nokia provided me with a replacement phone.

 

However, this replacement phone did not have a Norwegian keyboard and also had an unknown product code so I could not upgrade to the latest version 20 firmware. MPX gracefully sent me a new phone before I returned the old one, so this was solved quite unproblematically.

 

Up to this point I have shipped off my telephone four times for various reasons. I have now just realised that my current phone (my third one) also has GPS issues (it came with version 10 firmware preinstalled). I talked to MPX about replacing it or getting a full refund, but they informed me that I had to go through a new round of repairs (three times) before I was eligible for a refund. I got, understandably, quite annoyed and have spent the day arguing with them through multiple e-mails.

 

My problem is that I actually like the phone, and if I only could get a working handset I would be quite happy. Experience and surfing the web has led me to believe that it is the early versions of the handsets (typically those with version 10 firmware preinstalled) that are experiencing these hardware problems. I therefore ask MPX to send me either a phone of a new production dates, or giving me a full refund so that I could purchase the phone somewhere else where I could check it in advance. As I mentioned, they refused this.

 

I am now at a loss as to what to do now. I do not want to have to send away my telephone for the fifth time and wait yet another week for it to be returned with the same error. This would make it five weeks that I have been without the telephone since I purchased it. I tried to suggest that they could take it in for service and if they confirmed the fault they would refund me, leaving me free to purchase a new handset. They have not replied to this and I have a sneaking suspicion that their plan now is to ignore me and hope that I send the telephone in for regular service as they have told me to do.

 

Do any of you have any suggestions as to how I can proceed to solve my problem in as painless a way as possible? Any suggestions are appreciated, and you may also reply in Norwegian if you wish.

[Loko]

Do you get bad GPS reception only in your car?

Endret 11. november 2009 av Loko

[kolaf]

Do you get bad GPS reception only in your car?

 

No, I get it everywhere, regardless of whether I have any power cords plugged into the cellphone.

[snubbel]

My next move would be to contact Nokia Customer Care directly, MPX is probably not going to help you anyway.

 

http://www.nokia.no/om-nokia/kontaktinformasjon

 

Tell them your story and let them know that your're not satisfied with the dealer's solution. They will probably ask you to provide the order numbers from each service, so you should ask MPX to provide these ID's if you don't already have them.

 

Good luck

[kolaf]

My next move would be to contact Nokia Customer Care directly, MPX is probably not going to help you anyway.

 

http://www.nokia.no/om-nokia/kontaktinformasjon

 

Tell them your story and let them know that your're not satisfied with the dealer's solution. They will probably ask you to provide the order numbers from each service, so you should ask MPX to provide these ID's if you don't already have them.

 

Good luck

Thanks for the suggestion. I actually mailed them earlier today and I'm currently eagerly awaiting a reply.

[kolaf]

Things have finally sorted themselves out. I was lucky enough to talk to the right guy at MPX and I can now return the telephone for a full refund. My only remaining problem is what to do now...