Svindlet av edreams.com?!

[Tanus]

Hei,

 

Jeg kjøpte nettopp en flybillett gjennom www.edreams.com (Sydney-kuala lumpur-bangkok). Siden virket profesjonell og oversiktlig så jeg bestilte (betalte med kredittkort). Etter å ha betalt fikk jeg denne mailen fra dem som indikrer at jeg må manuelt overføre penger til dem...! Jeg syns dette er litt mistenkelig. Er det noen som har erfaringer med edreams.com? Bør jeg ringe banken og kansellere betalingen?

 

RESERVATION CONFIRMATION

YOUR RESERVATION NUMBER IS: XXX

Thank you for having reserved your ticket with eDreams.

 

Important !

We apologise for the inconvenience, but in order to issue tickets booking conditions require that payment must be completed by Bank Transfer.

1. Please make a bank transfer in the sum of € 261.86 to the following account:

IBAN: ES06-2100-3006-93-2200779686

SWIFT: CAIXESBB

Account's holder : Vacaciones eDreams S.L

Bank data : La Caixa - oficina 3006, c/Pelai 11, 08001 Barcelona, Spain

Reason: XXX

2. Fax proof of transfer to 0034 93 508 85 82

For the attention of: Flight Reservations.

Reason: XXX(Your reservation number)

Send us your comments.

If you pay by bank transfer, you must allow three (3) working days from receipt of faxed proof of transfer for the payment to reach our account. We therefore cannot accept payment by bank transfer unless there is a period of at least six (6) working days between the date of reservation and the date of your departure.

The ticket for this reservation shall be issued in electronic format (e-ticket). The e-ticket confirmation shall be sent in a second email to the address indicated below. You will not receive any paper ticket.

 

Following steps:

1. In order to continue the reservation procedure, please make sure you have sufficient funds in your bank account for the next 24 hours (see the details below).

We would like to remind you that airplane prices have a very short period of validity and wire transfers may take as long as 3 days (due to bank procedures). Thus we request that you make the transfer as quickly as possible.

Since the validity of airplane prices are regulated by the Airlines, eDreams shall not be held liable for availability at the time of your wire transfer.

2. Once the payment has been made, send us proof of payment by fax to the following number 0034 93 508 85 82 clearly indicating the number of your reservation. We would like to inform you that we cannot guarantee the price before issuing the ticket.

3. When we receive your payment we will make sure the airline has maintained its price and will then issue the tickets. If the supplied data is exact, you will receive an e-mail confirming your purchase.

4. Passengers must have a national identification card or passport for domestic flights and a passport for international flights. Some airlines reserve the right to request the bank card used to pay for the ticket. We recommend arriving at the airport check-in desk at least two hours before your flight departs.

Notes and Advice:

• Carefully read the details of your reservation and if you see any incorrect information, send us an e-mail immediately to [email protected] or contact us by phone at 00800 55 88 55 00 (International Freecall: Lines are open Monday - Friday 9:00 - 20:00 Saturdays: 9:30am to 6:00pm (CET)) clearly stating that you made an incorrect reservation on the Internet and indicating your reservation number. We will look into the change or cancellation conditions of your reservation and if they permit it, we will look for the best solution to your problem. Remember that many prices have restrictions that do not allow any changes or cancellations and in many cases nothing can be done. Service fees will not be reimbursed.

• If you made your reservation over the weekend or on a holiday and you want to urgently let us know something about it, contact us immediately at the following address: [email protected]

This contact must be made before 5 p.m. on the day the reservation is made. If not, and given the conditions related to flight prices, it is likely that we will not be able to offer you a solution.

• If all the information is correct, it is not necessary for you to contact us.

• You can check the status of your reservation by clicking on the link "Customer Assistance" that appears at the top of this page. And on the next page you need to select "Your Flight Reservation" that appears on the left.

• Note: The specific administrative authorities will notify you of the formalities for your trip (passport, visa, vaccines, etc.). It is your responsibility to take care of these formalities. You cannot request a reimbursement if you are denied boarding because you have not presented the required documents (passport, visa, vaccination certificate, etc.).

• Note: eDreams reserves the right not to issue a ticket or to ask for additional documents in accordance with its internal risk policy.

 

 

 

Vennlig hilsen

 

T

[robertaas]

Man bør alltid bruke kredittkort ved slike online bestillinger for å ha en ekstra sikkerhet.

 

Når du bestiller fra et slikt firma du ikke kjenner til bør du foreta den lille øvelsen å søke info om dem online. Hadde du googlet "edreams scam" ville du fått opp flere tusen sider med advarsler mot dette firmaet.

 

Når man leser noen av omtalene ser man mange påstander om at de har trukket for mye fra kredittkortet. Det er godt mulig de nå er svartelistet av kortselskapene og derfor må be om at fol overfører penger rett til kontoen deres.

 

Om du leser det du skriver ovenfor sier de jo at de ikke kan garantere at du får billetten til den prisen som står på websidene deres, du vil få prisen de tar når du har overført pengene. Dette åpner for en meget enkel svindel, de annonserer lave priser, du overfører penger og når de etter en uke har fått pengene sier de at prisen har steget. Du må så overføre enda mere penger og håpe at prisen ikke stiger igjen før de har fått pengene.

 

"Note: eDreams reserves the right not to issue a ticket or to ask for additional documents in accordance with its internal risk policy."

 

Styr unna det selskapet!

[Tanus]

Oida. Har lest litt rundt jeg også i løpet av dagen. Angrer sterkt på at jeg valgte dette selskapet. Ingenting er trukket fra kontoen min. Tror du at jeg kan be kredittkortselskapet mitt om å ikke overføre penger til dem, og slik komme unna dette kjøpet?

[Tanus]

Dette ordna seg. Kontaktet kredittkort selskapet mitt og forklarte saken. De sa at så lenge ingenting er trukket fra kortet så kunne jeg ta det med ro. Takk for hjelpen.