SAS øker "prisen" for oppgradering med poeng

[gardkarlsen]

Hei

 

Jeg vet ikke hvor aktuelt det er for folk her på forumet men tenkte jeg skulle navne det allikevel. En av de store fordelene med SAS Eurobonus er at man kan bruke poeng for å oppgradere fra economy til f.eks. business på lengre turer. Nå skrur SAS opp antall poeng en må ut med for å oppgradere og fra Economy til Business går prisene opp fra 30.000 poeng til 50.000 poeng på long-haul....altså en ganske markant økning :-( Her er litt om reglene for oppgradering.

[robertaas]

kan ikke helt se grunnen for en slik endring. Det har neppe blitt fuller på business de siste månedene.

[gardkarlsen]

Hei

 

Jeg antar at grunnen er at folk reiser mer og har fått samlet flere poeng. Dermed er det flere som kan reise "gratis" og det taper SAS på...og dermed må de vel skru opp "prisene" av økonomiske grunner :-(

[robertaas]

På ett år har SAS fått ca. 10% færre reisende så det kan ikke stemme. Jeg regner med at antall businessreisende minker enda raskere.

 

Endringen stemmer også veldig dårlig med at SAS og andre har hatt veldig gode tilbud på bonusreiser i det siste.

[HKS]

Ser kanskje ut som SAS har snudd i denne saken. All informasjon om nye priser er iallefall fjernet fra SAS sine sider.

[robertaas]

Kanskje de følger litt med på forumet her?

[HKS]

Kanskje de følger litt med på forumet her?

Det er også ganske kraftige reaksjoner fra andre forum, blandt annet FlyerTalk.

 

De har også gående en underskriftskampanje til SAS. Håper så mange som mulig av dere som er EuroBonus medlemmer her vil signere den:

 

http://www.petitiononline.com/mordi777/petition.html

 

Edit:

Brev til SAS:

Dear SAS-Eurobonus

 

Since 2003, as a Eurobonus member and loyal SAS customer, I have experienced a constant decline in the benefits and rewards from being a Eurobonus member and SAS customer. Unfortunately, I'm not the only one who has experienced this and this can be clearly seen on your market share of the Scandinavian market and also your recent traffic figures.

 

The last occurrence to this steady decline is your recent suggestion for new rules regarding award tickets and upgrades using points. Especially the latter part where the new rules says an economy to business upgrade will cost 50.000 Eurobonus points, and an economy to economy extra upgrade will be 20.000, I do feel is a mistake. Taken into account that these upgrades ar both at the gate and stand-by, then will cost more than a confirmed award ticket makes it beyond my understanding why you introduce these new fares. By doubling or nearly doubling the amount needed for an upgrade and increasing the amount needed for award tickets, I feel the few remaining benefits and reason for being a Eurbonus member and using SAS as my preferred carrier is being removed

 

The main mistake SAS did with Eurobonus was the introduction of the 25% earnings rules for many of your economy fares some years ago. Many customers could probably accept reduced earning for the cheapest tickets and special offers. However with today's rules, too many booking fares fall into the 25% category, and some of these do not fall into the definitions of cheap tickets.

 

As it has become gradually more difficult to earn points, together with this proposed increased price of using points, Eurobonus is unfortunately on its way to become worthless and I'm finding it harder to justify why choosing SAS instead of your competitors. Both in comparioson to other network carriers with more generous frequent flyer programs and low cost carriers

 

I therefore hope that SAS Eurobonus will reconsider these proposed changes, in addition to do a re-evaluation of the earnings structure. By doing this, SAS will again have one of the best frequent flyer program, that again can make you win new customers and keep your old ones and SAS again will be the prefered carrier to and from Scandinavia.

 

Best regards

http://www.petitiononline.com/mordi777/petition.html

Endret 30. januar 2009 av [GDI]Raptor

[gardkarlsen]

Kult. Jeg har signert jeg :-)